1. Service: We Provide Free Custom photo Service . 2.Method:You Can Just send the photo you want to us directly in the message . 3.Shipping Time:The Custom Charm should be Customized and it need about 5-10 days to produce ,hope my valuable customer can understand.Pls do not worry,when the charm finished,we will send faster. 4.If you have any question,welcome to contact us ,we will be pleasure to solve the problems for you.